Frequently Asked Questions
Everything you need to know about your Palm Noosa experience, from shipping to our artisanal quality.
How long will it take for my order to arrive?
We offer express shipping on all orders. Domestic orders within Australia typically arrive within 1-3 business days, while international shipping usually takes 5-10 business days depending on your location.
What is your return policy for seasonal collections?
We accept returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only.
How do I ensure I choose the right size?
Each product page features a detailed size guide specific to that garment's cut. As our pieces are often designed with a relaxed, tropical aesthetic, we recommend checking the measurements against your own or contacting our styling team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for our Australian customers.
Are your fabrics sustainably sourced?
Palm Noosa is committed to quality and longevity. We primarily use premium natural fibers such as linen, silk, and cotton, which are selected for their durability and lower environmental impact compared to synthetic alternatives.
Can I modify or cancel my order after it has been placed?
Because we aim to process and pack orders as quickly as possible, we can only make changes if the order has not yet been fulfilled. Please contact our customer care team immediately if you need to update your shipping address or item selection.